Where is Vape Father located?
Vape Father is located at 4619 Kingsway, Burnaby, BC V5H 2B3, Canada. You can shop online or visit our Burnaby store for help finding currently stocked products and compatible options.
What products does Vape Father carry?
Our current selection can include disposable vapes, pod kits, replacement pods, e-liquids, vape devices, mod systems and accessories from stocked brands. Products, flavours and variants may change as stock is updated.
Can I shop Vape Father products online?
Yes. Browse our online catalogue to view currently listed products, variants and product information. Online listings and in-store stock may not always be identical.
How do I know which replacement pod is compatible with my device?
Check the compatibility information on the individual product page before ordering. If you are unsure, contact Vape Father with the exact device name or model so we can help you identify the appropriate option.
How long does shipping take?
Orders are generally processed according to the current fulfilment schedule, while delivery time depends on the destination and courier service. Once your order is shipped, tracking details will normally be sent to the email associated with your order when tracking is provided by the courier.
How can I track my order?
Once tracking information is available, it will normally be sent to the email associated with your order. You can use those details to follow the shipment with the applicable courier.
Can I change or cancel my order?
Contact Vape Father as soon as possible. If the order has not yet been processed or shipped, we may be able to make a change or cancellation. Changes cannot be guaranteed once fulfilment has started.
What if I entered the wrong delivery address?
Contact us immediately with your order details and the correct address. If the order has not shipped, we may be able to update it.
What if I receive an incorrect, damaged or defective item?
Contact Vape Father with your order number, a description of the issue and clear photos or video where applicable. Please do not dispose of the product until the request has been reviewed.
What is Vape Father’s return policy?
Eligible return requests must generally be made within 7 days, subject to the conditions in our Return Policy. Opened or used vaping products may not be eligible for return except where the product is defective or otherwise required by applicable law.
How are approved refunds processed?
Approved refunds are normally issued to the original payment method. After Vape Father issues the refund, the payment provider may require additional processing time before the funds appear in your account. See our Refund Policy for details.
What payment methods do you accept?
Available payment methods are displayed during checkout. The options shown at checkout are the current payment methods available for the order.
Are the same products available online and in store?
Not always. Products, flavours and variants can change as stock is updated. Check the website for current listings or contact the store if you’re looking for a specific item.
How old do I need to be to shop at Vape Father?
Vape Father is intended for adults who meet the applicable legal-age requirements. Valid identification may be required where applicable.
How can I contact Vape Father?
Use our Contact page for product questions, compatibility assistance, order support or current store information.
