We want you to feel confident shopping with Vape Father. Eligible return requests must be made within 7 days of delivery for online orders or within 7 days of purchase for in-store purchases.
To be eligible for a return, the item must be unused, unopened, in its original sealed packaging, and in the same condition in which it was received. Proof of purchase or order information is required.
For hygiene and product-integrity reasons, opened or used disposable vapes, e-liquids, pods, cartridges, coils and other consumable vaping products are generally not eligible for return unless the product is defective or otherwise required by applicable law.
If you receive an incorrect, damaged or defective product, contact Vape Father within 7 days with your order information and clear photos or video of the issue where applicable. Please do not dispose of the product until your request has been reviewed.
Eligible change-of-mind returns may require the customer to cover return shipping costs. If Vape Father supplied an incorrect, damaged or eligible defective item, contact us first for return instructions.
Approved returns will be inspected before any refund or exchange is processed. For refund-processing details, please see our Refund Policy.
This policy does not limit any rights or remedies available under applicable consumer protection laws.
B.C. businesses can generally set their own ordinary return/refund policies, but those store policies do not override statutory rights that can apply to certain online purchases or other circumstances.
